2020 has certainly been a tough year for travellers, and it has been devastating to see our beloved industry’s reputation take a hit as a consequence. Whilst the service offered by many of the specialist, family run tour operators has been outstanding, it has been disappointing to see that some of our colleagues (particularly some of the larger, mass market travel companies) were simply unable to follow the European Package Travel regulations with regards to cancelling and refunding bookings due to cash flow problems and the sheer volume of refunds required, and we appreciate that it may take some time for our industry to build consumer trust back up again.
Here at Grape Escapes, we feel so grateful that not only did almost all of our valued clients whose trips were affected by the Covid-19 pandemic opt to postpone their bookings to later this year or next year as opposed to cancelling, those who did cancel were able to receive their refund within 14 days of the cancellation of their trip.
Our customers are, and always will be, our absolute priority. We appreciate that trust works both ways and as travel restrictions are finally on their way to being eased, we would like to provide you with reassurance if you are thinking of booking a trip with us in the future.
We are therefore delighted to offer a brand new bookings policy for the vast majority of bookings received from the 23rd June 2020. This includes.
- A new, lower deposit to secure your trip (10% or a minimum of £100 per person).
- Deposits will be fully refundable if your trip is disrupted by Covid-19.
- Balances for new bookings will be due six weeks prior to departure.
- If your booking becomes affected by Covid-19 closer to your travel date, we will postpone your trip for you completely free of charge.
For further peace of mind, all Grape Escapes bookings are 100% financially protected with ABTA, and detailed information can be found here.
We would like to again thank you all for your incredible loyalty and support during these difficult times, and we cannot tell you how excited we are to be able to arrange unforgettable holidays for you once again.
If you have any questions about our new flexible bookings policy or would like to start planning your perfect trip, please don’t hesitate to give us a call on +44 (0) 1920 46 86 66 or e-mail us at firstname.lastname@example.org.