The past two years have certainly been tough for travellers, and we appreciate that it may take some time for our industry to build consumer trust back up again.
Our customers are, and always will be, our absolute priority. We appreciate that trust works both ways and as travel restrictions are finally on their way to being eased, we would like to provide you with reassurance if you are thinking of booking a trip with us in the future.
We are therefore delighted to offer enhanced flexibility for all bookings received from 1st January 2022. If your holiday is not able to operate as a result of Covid-19, our team will contact you and advise you of your options. These options include:
In addition, we have introduced a new cancellation policy for all bookings made from 1st January 2022 which offers greater flexibility to cancel your trip closer to your departure date to account for any potential changes to travel advice relating to Covid-19.
If you choose to cancel your trip 30 days or less prior to departure due to Covid-19 travel advice restrictions**, we will offer you a full refund***, including your deposit, as long as your balance has been paid in full (where due).
* Your new travel dates will be subject to availability, and your total holiday price may be subject to a supplement/discount if your new travel dates fall across a different travel season to your original booking, or if any of our suppliers apply a revised rate to your booking.
** This means where travel to the destination would contravene the travel advice issued by the UK FCDO (or the government of your country of residence) in the country/region that you are visiting, or where entry restrictions (such as closed borders or quarantine) to the country that you are travelling to are in place.
*** Subject to the specific terms and conditions offered by specific suppliers. Whilst we have agreed favourable terms with the majority of our partners, there may be specific suppliers where less flexibility is offered, but we will advise you of this at the time of booking.
For further peace of mind, all Grape Escapes bookings are 100% financially protected with ABTA, and detailed information can be found here.
Please note that adequate travel insurance remains a condition of booking a trip with Grape Escapes, and we strongly recommend that you verify that your insurer includes coronavirus/covid-19 cover within your policy for your complete protection.
We would like to thank all our clients for your incredible loyalty and support during these difficult times, and we cannot tell you how excited we are to be able to arrange unforgettable holidays for you once again.
If you have any questions about our new flexible bookings policy or would like to start planning your perfect trip, please don’t hesitate to give us a call on +44 (0) 1920 46 86 66 or e-mail us at firstname.lastname@example.org.