YOUR CONTRACT IS WITH GRAPE ESCAPES LTD, REGISTERED COMPANY NUMBER 5183176, a Member of ABTA.
By making a booking with Grape Escapes Limited, you will be bound by the terms and conditions stated within this document. These will form the basis of the contract between us and yourself (including any other people named on the booking form or anyone who subsequently joins your party). Break, trip and holiday includes all services that you book through us but excludes any part of the trip that is booked directly with other suppliers.
1 BOOKING YOUR HOLIDAY
In order for this contract to be binding, anyone making a booking with us must be at least 18 years old. The lead customer is signing the contract on behalf of all members of the group and will be responsible for ensuring that all payments due to us are made on time. If any member of the group fails to make a payment, we reserve the right to cancel all or part of the trip.
All names, titles and initials of those travelling should be correctly given at the time of booking. If changes are made after receipt of the booking form, we reserve the right to charge an administration fee. When we receive your booking, we will issue a written booking confirmation which will be sent to the party leader. Please check this confirmation carefully as soon as you receive it to ensure that what was booked matches what is on the confirmation. Once you have checked the confirmation document, you should inform us of any errors immediately so that we can make the necessary changes in a timely fashion. Changes cannot be guaranteed at a later date if we have not been informed of errors at the time the booking confirmation was sent.
If any member of your party is under 18, they will be served a non-alcoholic drink at the wineries and must be accompanied by a parent or guardian over the age of 18.
The client accepts that e-mail is a satisfactory means of communication of any correspondence between the parties.
Please note, verbal information and quotes will not be binding on us unless confirmed by us in writing.
2 YOUR CONTRACT
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our booking confirmation. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us or to your travel agent, within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 10 weeks of travel.
When you contact us to book your holiday, you appoint us to act as your agent in contracting transport and other services on your behalf for which we may receive commission. You accept that your booking is subject not only to these Booking Conditions but also the terms and conditions of these suppliers. All communications, agreements and descriptions that are to form the basis of this contract, or alter it, are to be made in writing.
3 FINANCIAL PROTECTION
We provide full financial protection for our package holidays.
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
We are a Member of ABTA, membership number Y5416. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. If you have any queries, please contact the Member and Partner Information line firstname.lastname@example.org on 020 3117 0597.
5 YOUR HOLIDAY PRICE AND PAYMENT
We reserve the right to alter the prices of any of the holidays shown in our brochure or on our website at any time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
In order to confirm your chosen holiday, your deposit must be paid at the time of booking. The deposit per person is £100 or 20% of the final price, whichever is greatest.
The balance of the holiday cost must be received by us at least 60 days before the start of your holiday. This date will be shown on the confirmation. If booking within 60 days of the start of your holiday, the full cost must be paid when you book. If we do not receive all payments by the due date, we have the right to treat your booking as cancelled by you and retain all deposits paid or due. We will not accept responsibility for any monies or documents mislaid or lost in the postal system. Payment can be made by cheque / electronic bank transfer or credit / debit card. Late payments will be subject to a fee of £10 + interest charged at Lloyd’s standard rate + 3%. We reserve the right to pass on any charges relating to returned cheques.
The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. You must check the price of your chosen holiday at the time of booking.
The lead customer is responsible for paying for all members of the group. If you wish individual members of your party to pay us directly, there will be a £5 per payment fee to cover the increased costs to us of processing these payments. We reserve the right not to provide the booking or any part thereof until we have received sufficient funds from the client for the supplier to deliver the event.
6 BOOKINGS MADE THROUGH AGENTS
When you buy a flight-based holiday, all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times.
7 SERVICE AVAILABILTY
All accommodation, transport and activities have restricted availability and are offered on a first-come first-served basis. It is possible that services are fully booked in one class but have availability in another class, In the event that your travel cannot be satisfied due to lack of availability or service on the requested dates, we reserve the right to offer similar services on alternative dates with the same or an alternative supplier. Transport is subject to availability and schedules are subject to change without notice.
8 SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise us at the time of booking. For the avoidance of doubt, you should confirm any special request in writing to us as soon as possible. We will do our best to accommodate your requests but we cannot guarantee to do so. Some of the Champagne and wine cellars are not accessible to wheelchairs and you should check at the time of booking whether the tour will suit your particular needs. We are unable to accept any conditional bookings based on special needs being met and reserve the right to not accept your booking if we are unable to meet your request.
9 ALTERING YOUR HOLIDAY BOOKING
If, after our booking confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of at least £30, and any further cost we incur in making this alteration. You should be aware that these costs could increase as the departure dates gets nearer and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Rail / Air Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Chargeable changes include but are not limited to: change in number of guests; changes in travel times; changes in names of those travelling; changes in dietary requirements. If we are unable to make any requested change and you do not wish to continue with the booking then our cancellation charges, as detailed in section 10, will apply.
The following changes will be treated as a cancellation of your holiday by you. Your amended holiday arrangements will then be treated as a new booking.
See clause 11 if any member of your party is prevented from travelling.
10 CANCELLING YOUR HOLIDAY BOOKING
If you need to cancel your booking once we have received your booking form, you must contact us as soon as possible, initially by phone when we will advise you of any cancellation charges and then you should confirm your intention in writing. We will not treat a booking as cancelled until we receive your written confirmation. Costs are incurred by us from the time we confirm your booking and thus we cannot give full refunds of payments made. If some members of your group cancel, those cancelling are subject to these charges and we reserve the right to change the price for remaining members of the group based on the revised group size. Charges for cancellations are as follows:
|Number of days prior to the start of your holiday when written notification is received by us||Cancellation charge|
per person cancelling
|Over 60 days or more||Loss of deposit|
|31-60 days||50% of full trip cost|
|8-30 days||75% of full trip cost|
|7 days or less||100% of full trip cost|
As we require all customers to have adequate travel insurance, you should contact your insurer to see if any of these charges will be refunded by them. This will depend on the terms of your policy and your reason for cancelling. If you cancel part of your booking, we will pass on any charges incurred by us and charge an administration fee of £30. A revised booking confirmation / invoice will be issued following changes made.
Force Majeur If, as a consequence of a force majeur event (see section 13), there is a significant impact on Grape Escapes ability to provide the package as sold to you then you are entitled to cancel your booking and receive a full refund.
11 TRANSFERS IF YOU ARE PREVENTED FROM TRAVELLING
If any member of your party is unavoidably prevented from travelling, you may change your booking up to 14 days before departure by transferring it to another person, providing the person to whom you wish to transfer the holiday meets any conditions which may apply to it. The right to transfer is subject to a payment of an administration fee of £30 per person, and the payment costs incurred in making the transfer. Please note that transport operators may impose 100% cancellation charges and the cost of a new ticket. If this is the case, we will have to pass these charges on to you.
We require all people booking with Grape Escapes to have adequate travel insurance before travelling with us. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
We strongly advise you to make a note of your travel insurance policy number and contact phone number, so that you can call them immediately in the event of an insurable incident occurring, rather than waiting till you are back home.
13 IF WE ALTER OR CANCEL YOUR HOLIDAY BOOKING
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor changes include alteration of your outward/return travel arrangements by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers, changes to specific wine makers and restaurants.
Cancellation We will not cancel your travel arrangements less than 2 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).In some cases we will pay compensation of £30 per person if you choose to take a refund rather than an alternative.
Force Majeure We will not accept liability or pay you compensation if we have to cancel or change your travel arrangements in any way because of unavoidable and extraordinary circumstances (a situation beyond the control of Grape Escapes and the consequences of which could not have been avoided even if all reasonable measures had been taken). These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. Where these occur, we will attempt to provide you with an alternative on the same date or will offer you an alternative date. If the service provided is of greater value, you will have to pay the difference where applicable. Any additional charge may be covered by your insurance policy.
14 IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and contact our duty manager immediately so that they can endeavour to put things right. If your issue occurs during our UK office hours of 8.30 to 17.30 UK time, please call the office. Otherwise, you can contact the duty manager on the number included in your travel pack. If your complaint is not resolved locally, please follow this up within 7days of your return home by writing to us giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our duty manager without delay whilst in resort. If you fail to follow this process, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please also see clause 3 above on ABTA.
15 OUR LIABILITY TO YOU
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you (including any member of your party) being drunk; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability will also be limited in accordance with and/or in an identical manner to
The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
You can ask for copies of the transport contractual terms, or the international conventions, from Grape Escapes. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 13. If any payments to you are due from us, any payment made to you by the airline will be deducted.
We are not responsible for any part of the holiday which you book yourself or for any losses as a result of this for example, if you book your own travel and miss part of the tour or connecting travel due to a late arrival. We cannot be responsible for your failure to enjoy your holiday when this is not as a result of a breach of contract on our part. This will include anything that you failed to tell us at the time of booking for example if a specialist diet is required or you require wheelchair access. All services that we provide will be subject to the laws of the country in which they are provided, even if they do not comply with UK law.
Accepting our booking terms and conditions mean that you agree to behave in a responsible manner at all times and not cause damage to property or to our reputation with our suppliers. Full payment for any such damage or loss must be paid direct at the time to the hotel manager or other supplier. If payment is not made, we may make a claim against you if suppliers claim against us and you will be responsible for all resultant legal costs.
You also accept and agree to be bound by the rules and regulations of the suppliers of the services and facilities which make up your holiday (copies available on request). We cannot accept responsibility for the consequences of any breach(es) of these rules and regulations.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the site or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
17 CONDITIONS OF SUPPLIERS
In order to maintain the highest standards, we inspect all suppliers regularly to ensure that they still meet our criteria and that they comply with local safety standards. However, all suppliers have their own terms and conditions and you are required to adhere to these at all times. This will include following safety advice and not smoking in areas deemed to be non-smoking. We are not responsible for any loss you may suffer as a result of non-compliance with the terms and conditions of our suppliers.
18 SERVICES, FACILITIES AND BROCHURE INFORMATION
The information contained in this brochure / on our website is correct to the best of our knowledge at the time of writing The facilities and amenities advertised in this brochure have been checked by our representatives and found to be normally available. However, whilst we do our best to ensure that facilities are open throughout the year, we cannot guarantee this and will not accept bookings which are conditional on this. Facilities may be withdrawn by the supplier concerned at any time for reasons such as maintenance, local regulations, bad weather or lack of demand from guests. Where we are informed of the withdrawal of a facility which, in our opinion, is likely to have a significant effect on your holiday arrangements, we will, where at all possible before departure, inform you of the change.
All countries have their own safety requirements and laws. You are required to adhere to these local standards even if they differ from those in your country of origin. As a general rule, these requirements and standards will not be the same as in your home country and may sometimes be lower. You must take adequate steps to ensure that you protect yourself whilst on your holiday. In particular you should familiarise yourself with fire procedures, drink / drive limits and swimming pool areas. You should also familiarise yourselves with any safety notices in your accommodation and ensure that you comply with all specifications for their use. We will not be responsible for any loss and/or damage which occurs as a result of your failure to comply with this condition.
20 PASSPORTS, VISAS AND HEALTH REQUIREMENTS
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
If anyone travelling in your party changes their name before travel or has a passport in a different name to the name on the booking, you should inform us as soon as you can. We cannot take responsibility for tickets being issued in the wrong name or carriers refusal to accept you for travel when we have not been informed of the change. If you are travelling and have recently changed your name but not your passport (for example when going on a honeymoon), you will be able to travel if you take the required documental evidence such as a marriage certificate.
We will endeavour to help you with any delays to your travel arrangements if booked as part of your Grape Escapes package. Please contact our duty manager. We regret we are not in a position to offer you any assistance when travel is not booked as part of your Grape Escapes package. In the case of delays to transport operators, you are advised to contact the relevant operator directly at the time of the delay, as well as contacting your travel insurance company. It is therefore your responsibility to ensure that your travel insurance covers you for delayed departure or return, especially where you have booked connecting flights (and that you have sufficient funds or method of payment to cover such an eventuality).
22 PRIVACY STATEMENT
Grape Escapes Ltd is committed to respecting your privacy. Once you opt to provide personally identifiable information (any information by which you can be identified), it will only be used to support your customer relationship with us. In order to reserve your holiday Grape Escapes need to collect certain personal details from you. These details will usually include such criteria as the names and addresses of party members, payment details, sex, age and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass some information on to the relevant suppliers of your travel arrangements (hotels, restaurants, transport companies etc.).
Except where expressly permitted by the Data Protection Act 1998, Grape Escapes will only deal with the personal details you give to Grape Escapes as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future then please let us know as soon as possible by telephone, letter or e-mail us at email@example.com. If we do contact you by e-mail about our new brochures or special offers, you will also be able to unsubscribe yourself from our database at this time. Grape Escapes will assume that you do not object to being communicated with unless you have previously opted out or contacted us. We have the appropriate security measures in place to protect your confidential information.
You are entitled to ask for a copy of your information. Please contact us in writing if required.
23 LINKS TO THIRD PARTY SITES
This web site may contain hyperlinks to web sites operated by parties other than Grape Escapes Ltd. Such hyperlinks are provided for your reference only. Grape Escapes Ltd. does not control such web sites and is not responsible for their contents. Grape Escapes Ltd. inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.
24 OUR DESCRIPTIONS
The description of the regions, hotels, and other aspects of the holidays in this brochure are based on opinions gained on visits to them and on the opinions of official bodies and guides. We have gone to considerable effort to ensure the accuracy of descriptions and information contained in our brochure.
25 ENTIRE AGREEMENT:
The Contract constituted by the Company’s acceptance of the Client’s booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company in relation to the relevant booking, and shall exclude all other terms and conditions (except for the relevant suppliers’ conditions and any applicable international conventions) and shall supersede all prior or contemporaneous communication or information provided.
26 CHANGES TO THESE TERMS AND CONDITIONS
We may need to make changes to these Terms and Conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these Terms and Conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
27 ADDITIONAL GROUP TERMS AND CONDITIONS
If you are booking on behalf of a group, the following additional terms and conditions apply:
(i). To ensure that all members of the Group are informed about the booking details and that all members of the Group are bound by these terms and conditions
(ii). To take full responsibility for client side administration and be responsible for the accuracy of information supplied, both prior to the booking and up until after the event has finished. You will receive one booking confirmations for the whole group and correspondence will only be sent to the lead customer. The lead customer is responsible for paying for all members of the group. If you wish individual members of your party to pay us directly, there will be a £5 per payment fee to cover the increased costs to us of processing these payments. We reserve the right not to provide the booking or any part thereof until we have received sufficient funds from the client for the supplier to deliver the event
(iii). You must inform Grape Escapes Ltd. in writing of any special requests or disability applicable to any member of your group at the time of booking (for example, special facilities for disabled people, dietary requirements, allergies, medical conditions). We will make every reasonable effort to accommodate special needs, but are not responsible for any denial of services by hotels and/or other independent suppliers. We regret that we are not able to provide individual assistance to travellers for walking, dining, getting on or off coaches and/or other forms of transportation included in our packages. A qualified companion must accompany travellers requiring such assistance.
(iv). Some of the activities provided by Grape Escapes Ltd as part of booking require an element of physical activity on the part of the Group. You will ensure that all members of the Group are physically able to take part in the activities. If the group leader has any doubts or concerns regarding any member of the Group’s participation in the activities, these issues must be raised in writing at the time of booking, (for example asthma, high blood pressure, heart conditions, vertigo).
(v).Every member of your group must have adequate holiday insurance when you travel with Grape Escapes (See section 12) and it is the group leaders responsibility to ensure this is in place.
(vi). The group leader must agree and progress with all payment timetables as set out above and on the booking form.
(vii). The group leader must ensure that all members of the Group comply with the schedules and timetables of the booking. Failure to keep to the timetables may result in either shorter visits or cancellations of visits. We will not be liable for any refund, compensation or any other costs that may be incurred.
(viii). The group leader must ensure that all members of the Group act at all times in a safe, responsible and courteous manner, comply with all safety procedures (for the avoidance of doubt this includes an appropriate level of sobriety), listen and be present at all safety and information briefings relevant to any special activities, make supervisors or any person in authority immediately aware of any equipment or site deficiencies or concerns, dress and/or equip themselves suitably for any event or activity as advised by Grape Escapes Ltd and/or its suppliers (failing which as is deemed appropriate or suitable in the circumstances), and observe and obey all laws, requests (including the signing of any disclaimer) and conditions of use of any supplier, including accommodation, activity centres and entertainment venues.
(ix). Behaviour – Grape Escapes Ltd or its suppliers may end or cancel an activity, with no liability of reimbursement, if the behaviour of the Group or that of any person associated with the Group is likely in the opinion of us or our supplier’s to cause distress, damage, danger to or to annoy other customers, or other members of the Group, employees, property or anyone else. If the party is found to be behaving in a way that affects the standard performance of our suppliers and enjoyment by other guests, groups may be required to leave the premises – if this is the case groups will immediately forfeit all costs and any right to compensation, whether or not the booking has been completed, and be liable for any compensation sought by our suppliers. If groups behave in such a way that results in the supplier’s relationship with us being terminated, clients will be pursued for compensation by Grape Escapes Ltd. If the Group is prevented from travelling because any person in authority thinks any member of the Group appears to be unfit to travel or likely to cause discomfort to or disturb other passengers, We will not be liable to complete the booking arrangements, and will not be liable for any refund, compensation or any other costs incurred by the Group. We cannot accept liability for the behaviour of others in your accommodation and/or taking part in any activity and/or event, associated and or in the same environment forming part of the booking, or if any facilities or events are removed as a result of their action. In some instances groups may be required to sign agreement forms and or provide a damage and or behaviour deposit. If any occurrence of damage is obvious, groups will be pursued for recovery for the full amount of damage reimbursement, associated costs and any expenses incurred, including time and administration, in pursuing this recovery.
(x). If you arrive at any part of the tour with an increased number of guests, the new guests will not be covered by us and may not be able to join the activity or event.
(xi). If you wish to cancel on behalf of only some members of the group then the cancellation charges as outlined above (see section 10) will only apply pro-rata but we may become entitled to cancel the event, and the group discounts may no longer apply. This may necessitate a further payment by you to pay the difference between the previous discounted price and the revised price.
(xii). We will offer such help as is reasonable in the circumstances to the group if any member suffers difficulties whilst participating in the booking.