Financial Protection

Financial Protection and Peace of Mind

As a member of ABTA, an Association approved by BIS, Grape Escapes has provided a Bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. In the event of Grape Escape’s insolvency, this Bond provides security for:

Non-flight inclusive packages commencing in and returning to the UK.

• Non-flight inclusive packages commencing in and returning to the UK.
• Packages excluding flights to and from your destination which are offered by Grape Escapes.

Please note that bookings made from overseas must be made directly with Grape Escapes and not via an agent. In the above circumstances, the following will apply:

• A refund of your prepayments if you have not yet travelled; or
• Repatriation where your non-flight inclusive package commences in and returns to the UK if you have already travelled.

Air Travel

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.