Privacy Policy

This privacy policy sets out how Grape Escapes uses and protects any information that you give Grape Escapes when you use this website and otherwise communicate with Grape Escapes.

Grape Escapes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, or booking a holiday with us, then you can be assured that it will only be used in accordance with this privacy statement.

Grape Escapes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2021.


Data Controller

When Grape Escapes Ltd collects your data directly, we are the data controller. In the process of fulfilling your contract with Grape Escapes we may be required to pass on information to suppliers and in this instance the supplier becomes the data controller.

Our suppliers are based in the UK and the European Economic Area (“EEA”) which means that they are regulated under UK GDPR and EU GDPR.


 What we collect

Based on what service we have provided to you and what our relationship with you is we may collect the following data:

When you enquire to make a booking:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • other information required in order to provide a quote

When you make a booking with us:

  • information required by us in order to fulfil your booking for example name, date of birth, address, and dietary requirements

You have made a booking with us through a third party:

  • information required by us in order to fulfil your booking for example name, date of birth, address, and dietary requirements

When you enter a competition or promotion:

  • name, contact details and any other relevant data which you chose to give to us


Legal Basis for processing data:

Grape Escapes processes data as it is necessary to fulfil a contract with you, for example to arrange your trip.

Grape Escapes processes data for legitimate business interests, for example to promote Grape Escapes products that are similar to your previous purchase or enquiry. You will always be given the right to opt-out.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Share it with relevant suppliers in order to fulfil our contract with you. For example, hotels, airlines, Eurostar, Eurotunnel, wineries, transport companies.


How long will we hold your data for:

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.


What happens to your data in the event of insolvency

In the event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to the CAA, and/or ABTA so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection. The CAA’s General Privacy Notice is at ABTA’s Privacy Notice is at



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Grape Escapes, 27C High Street, Ware, Hertfordshire, SG12 9BA.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have given us consent to process your data you have the right to withdraw consent. Please write to us or email the above details.

If you are dissatisfied with our process you have the right to complain to the Information Commissioners Office.