Credits: Boutique Hotel Bordeaux

Client safety & wellbeing

Safety & wellbeing during Covid-19

 

Our clients’ safety and wellbeing have always been our utmost priority, and these are even more paramount in the new, post Covid-19 world. With that in mind, please find below some advice about the measures being taken in each of our destinations to keep you safe on your trip whilst making sure that you still enjoy plenty of unforgettable moments. If you have any questions or concerns, please don’t hesitate to get in touch with us.

On your 2020 Grape Escape, you will find the following post-Covid requirements in place:

  • In restaurants and cafés, you will be required to wear face masks when moving around within the establishment; for example, when going to the bathroom. Face masks can be removed once you are seated at your table.
  • Face masks must be worn on public transport, and in taxis and chauffeured vehicles where there is no plexiglass screen between the passengers and the driver. Passengers may not sit beside the driver, and may not eat or drink within the vehicle. Passengers must open and close the vehicle doors and boot for themselves.
  • In Italy and Portugal, guests must wear masks at all times in enclosed public areas, eg hotels, shops, visitor centres and tourist facilities.
  • Face masks are recommended in public spaces in France, and are mandatory in museums, monuments, zoos, theme parks and theatres.
  • In France, tickets for train journeys must be booked in advance, as there is a limit on the number of passengers permitted.
  • During wine tastings and meals, please do not touch the bottles: your host or waiter will pour your drinks for you.
  • The minimum social distance requirement varies depending on your destination. In France, the minimum distance is 1 metre, while In Italy, Portugal and most of Spain it is 1.5 metres.

For your further peace of mind, we’ve looked into the minimum requirements for our service providers:

  • In restaurants, you will have one designated waiter throughout your meal. The tables and chairs will be fully cleaned between sittings, and the staff must wash their hands at least once every half hour. Door handles, light switches, remote controls, telephones, taps and bathrooms will be cleaned frequently. Menus will be fully cleaned between uses, or disposed of if that is not possible.
  • In hotels, the lifts, door handles, light switches, remote controls, telephones, taps and bathrooms in public areas will be cleaned frequently. All bed linen and towels will be washed at minimum 60˚C to kill the virus.
  • In taxis and chauffeured vehicles, the doors, door handles, seats and payment terminals will be thoroughly cleaned between customers.
    • Spain have introduced the ‘Responsible Tourism’ label for establishments that follow the Government guidelines for measures to reduce contagion by COVID-19 in the tourism sector:
    • Portugal have introduced the ‘Clean and Safe’ label for establishments that follow the Government guidelines for measures to reduce contagion by COVID-19 in the tourism sector:
    • France have introduced the ‘Notre établissement s’engage’ label for establishments that follow the Government guidelines for measures to reduce contagion by COVID-19 in the tourism sector:

If you would like further information, please click on the following links:

For France:

https://www.france.fr/fr/avant-de-partir/info-coronavirus-la-situation-en-france

For Italy:

http://www.italia.it/en/useful-info/guidance-standards-for-hospitality-reopening.html

For Portugal:

https://www.visitportugal.com/en/node/421175

For Spain:

https://www.mincotur.gob.es/en-us/COVID-19/Paginas/Guias-sector-turistico.aspx